Frequently Asked Questions
Is Noa jewellery waterproof?
Yes - every Noa piece is 100% waterproof. You can wear it in the shower, at the gym, or even in the sea without worrying about it tarnishing or fading. Our pieces are crafted from premium stainless steel and coated with a thick layer of 18k gold using advanced PVD plating technology for long-lasting shine.
Do you offer worldwide shipping?
Yes, we offer worldwide shipping on all orders. Delivery times vary depending on your location, but typically:
- Ireland & UK: 2–5 business days
- Europe: 5–7 business days
- Rest of World: 7–14 business days
UK Shipping
Tracked delivery to the UK: €9.95
Delivery time: 3–5 working days.
Orders under £135 usually arrive without customs charges, however local VAT may occasionally apply.
What is your packaging like?
Every order arrives in our signature Noa gift box — elegant, gold-accented, and perfect for gifting or keeping your jewellery safe. We also include a care card and soft pouch with every piece.
Will my jewellery tarnish or fade?
No - our jewellery is designed to last. Each piece is made from high-grade stainless steel and coated with PVD 18k gold plating, making it resistant to water, sweat, and perfume. With proper care, your pieces will stay beautiful for years.
How do I care for my jewellery?
To keep your pieces looking their best:
- Store them in the Noa pouch or box when not in use
- Avoid harsh chemicals or abrasive surfaces
- Wipe gently with a soft cloth after wear
Can I return or exchange an item?
Yes, we offer returns and exchanges within 14 days of receiving your order. Items must be unworn and in their original packaging. To start a return, please contact our customer care team at info@noa-jewellery.com
Can I send an order as a gift?
Absolutely! You can add a personalised note at checkout, and we’ll include it in the gift box. We never include prices in our packaging.
How long will my order take to arrive?
Once your order is placed, it’s dispatched within 24–48 hours. You’ll receive a confirmation email with your tracking details once it’s on the way.
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.
Is your jewellery hypoallergenic?
Yes - our jewellery is nickel-free, lead-free, and hypoallergenic, making it suitable for even the most sensitive skin.